Support
General
We constantly strive to keep you, our valued customer, up to date with the latest software revisions. Due to this, our software continuously undergoes changes. So to keep you up to date we have compiled an Online User Manual, called the POSitive Support Network (or PSN for short). For ease of use, we've supplied a link that will redirect you to PSN.
Navigate to www.helpfile.co.za
Q and A
Q: When the program loads up, as it gets to the "SELECT COMPANY" screen, the program hangs.
A: We have found this problem to occur when Microsoft® Windows XP has been upgraded to Service Pack 2. in order to fix the problem you will need to do the following:
- Navigate to the "c:\Positive" directory
- Double-Click on the "ADO.INI" file
- The last line should read "SAFEMODE=0". Change this to "SAFEMODE=1"
- If the line does not exist, add it in. (This is found in older versions.)
- Save the file, and exit.
POSitive should now run without the skin, and should not crash.
Q: How do I capture Opening Balances?
A: You first have to create a General Ledger Account called Opening Balances. Set this account as an Income Statement - Expense. (When you are finished capturing all your Balances, if you have captured all your Balances correctly, this account should have a zero balance.)
Do General Ledger (General Journal) Transactions, using the Opening Balances Account as the Contra-Account for all your General entries.
If you would like to process Customer or Supplier Invoices individually, use the Customer / Supplier Journal to capture these entries (with the Opening Balances Account as the Contra-Account.)
To post Cashbook entries, use the Cashbook Processing option, once again using the Opening Balances Account as the Contra-Account.
Q: How does the size and colour grid feature work?
A: The size and colour grid options are designed primarily for the use of the clothing and shoe industries.
When you have multiple sizes or colours of an item (or both), instead of creating a code for each size and colour you use a predefined colour or size grid to allocate the code to, (We refer to this as the Master Code)
What you need to do is first create the grids. On the size grid, create a grid number and description. Then fill in the sizes that are applicable to that grid. (eg, Call the first grid 1 and use the description UK Ladies Shoes. Then fill in 36 under Size 1, 37 under Size 2, etc etc)
Then you need to create the colour grid. Fill in a code and description for each colour. (eg. BL - Black, WH- White, etc. You do not need to fill in all the sizes.)
When you create the code, select the size grid that is applicable to the style. Then select the colours that the style comes in.
When you click the "Add" button, POSitive will create all the relevant sizes and colours that the style comes in. (We refer to these as generated codes.) When you run reports, you can either do them for Master Codes or Generated Codes.
NB. Generated codes will all have the same price and description as the Master Code, so if you need to differentiate price or description between sizes or colour, you won't be able to use this feature.
Q: With the Demo Version, after I complete creating a company, I get an error and then can't log in.
A: You may have an older version of POSitive. Please delete the "c:\POSitive" directory, and install the latest version of POSitive. (The Latest version can always be found on our website.)
Q: My Bank is not listed in the Banks available in the available Banks for Downloaded Bank Statement Importing.
A: Contact us and we will add your Bank for you.
Q: My Balance Sheet and Trial Balance are out of Balance by a few cents.
A. This was a rounding error on the Weighted Average cost. You should not get this error on the latest version of POSitive.
If you would like to send us an email concerning your problem, simply click here.
